The practice concerns the operation of the social structure of the Municipality of Paleo Faliro for the provision of "Help at Home" services, in the context of actions to limit the spread of COVID-19 and the protection of public health.
The call center of the Municipality serves the residents who are unable or not allowed to move to meet their basic needs, aiming not only to ensure their quality of life but also to upgrade it. As of March 20, 2020, the stated structure began to serve and record the citizens who called the service. The call center is open from 08:00 to 20:00.
Besides, on the website of the municipality, citizens can obtain information about the program, register their request, and send it to the email address: menoumespiti [@] palaiofaliro.gr, which responds daily to requests and questions aiming at direct service to the citizens or to use the special electronic form that exists on the website of the Municipality. During the communication, the citizens state their name, home address, contact numbers, age, the reason for not being able to move, and their request.
The services provided relate to the medical care of the citizens, ie execution of prescriptions