Designing e-processes: A different approach to enhancing e-government 0 (0)

In May 2019,  public administration representatives joined a workshop to discuss how we evaluate electronic processes and measure the performance of their services according to the DESI indicators and how important cooperation is in order to improve their results.

κ. Ν. Μιχαλόπουλος, Προϊστάμενος Γεν. Δ/νσης Δημοσίων Οργανώσεων Mr. N. Michalopoulos, 
Director General Public Organisations
κα. Ε. Σιμάτου, Προϊσταμένη Τμ. ΔιαδικασιώνMrs. Ε. Simatou,
Head of Procedures Unit

We designed the workshop

  • to show our partners how we work so they can comprehend the difficulty of measurements

  • to communicate our results and show the way to improvement

  • to commit to further cooperation

  • to create a communication network

  • to gather information and improve our knowledge
κ. Χ. Κοκκάλας, Προϊστάμενος Τμ. Καινοτομίας & Βέλτιστων Πρακτικών Mr. C. Kokkalas,  Head of Innovation &
Best Practices Unit
κα. Χ. Χαζάκη, Τμ. Καινοτομίας & Βέλτιστων ΠρακτικώνMrs. C. Chazaki,
Innovation & Best Practices Unit 

How we prepared the workshop

  • We used digital tools as a key method of work and communication between stakeholders: 
    We collected data on a special platform.
  • Transparency, open communication, participation of all:
    We processed and analyzed data with transparency and in collaboration with our partners from public sector organisations.
  • Collaboration, teamwork and networking:
    In the workshop we presented and analyzed the results. The community of executives discussed challenges and….
  • New methods of diagnosing needs, solving problems and finding solutions with user experience
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