The innovation in this action can be seen in the change of the way of providing the services that can be offered by the 1st degree Local Government (that is the municipalities) with the assistance of the municipal employees. At the present time, employees of the Municipality serve the citizens and residents of the area of Alimos at home. With a phone call the employee makes the purchase on behalf of the citizen of the essential items he/she wants and does not have the ability to do it himself/herself, because he/she belongs to a vulnerable group or a high risk group. Respectively, the employee issues on behalf and at the authorization of the interested party certificates and attestations from the KEP (Citizen Service Center) and certifies the signature authenticity at home.
The present action aims to serve the citizens and residents who are not familiar with technology to carry out electronic orders and electronic issuance of corresponding certificates or attestations. Desired result: the fulfillment of the primary goal of the local self-government which is none other than the service of the citizens and the guarantee of their health and safety. The total number of beneficiaries since the start of the program amounts to 3,000 citizens and residents.
Maintaining and integrating innovation after the COVID-19 crisis
This action is expected to continue after the end of the COVID-19 crisis.
Agency: Municipality of Alimos
Scope: Local government
Policy area: Social Policy
Resolution theme: Strengthening social care and support for vulnerable groups due to increased needs during the covid-19 pandemic.
Type of Innovation: Design and service delivery, Social Innovation
Beneficiaries: Vulnerable population groups (needy, disabled, elderly, etc.)
Innovation Stage: Implementation