Best Practices

Systematic learning through knowledge creation, sharing innovative practices and benchmarking.
View good practices, browse the list of good practices of the Greek public administration and learn from the good international practices of the OECD Public Sector Innovation Observatory

Best Practices

Γνώρισε όλες τις καινοτόμες δράσεις των ελληνικών δημοσίων οργανώσεων. Διάλεξε ανά τύπο καινοτομίας χρησιμοποιώντας τα φίλτρα ή εναλλακτικά περιηγήσου σε όλο τον κατάλογο καινοτομίας. Στο σύνδεσμο του Observatory of Public Sector Innovation μπορείς να βρεις τις καινοτομίες φορέων από όλο τον κόσμο.

Innovation Type

Services: Innovation actions that improve existing services, increase outputs and outcomes or improve citizens' service (e.g. access) and the way they use it.
New technologies: Applications and methods by which the public organization changes and/or adapts its individual functions (organizational, administrative, operational, etc.) to new technologies

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Partnerships: Developing partnerships with for example educational institutions, local community, associations, NGOs, etc. for the implementation of collaborative actions that improve the characteristics, service delivery or improve the results and performance of the public organization

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Process Reengineering: Fundamental revision and transformation of the operational functions of the public organization in order to achieve spectacular improvements (results) in areas critical to the organization such as: security, speed and access to the service, utilization and saving of resources etc.
Data Management: The collection, processing and analysis of data using tools and methodologies to support policy-making and strategic planning or to improve the services and results provided.
Public Service Design: Applying methods and tools for designing new services that incorporate user-friendly approaches such as designing customer-centric (information) systems, application testing by user groups, life-event-based design, etc.

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Human Resources: Application of methods and tools that improve human resource management, employee skills and innovation, or promote new ways of working in the light of technological change.
Financial Resources: Innovation actions that improve financial resources management (with regards to transparency, use of management tools, risk analysis, etc.)
Communication and behaviorism: Actions that promote the interaction and communication of public organizations with citizens, the application of methods to promote the organization's reputation or its services and products, and the promotion of citizens' behavior.
Experimentation - Pilot applications: Implement new ideas and transform them into limited-scale innovative actions to test, control and gradually extend and apply them to a function or in full within the public organization.

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Social innovation: Actions that more effectively enhance public organization's contribution to society and the environment, promote corporate social responsibility and contribute to social development in a sustainable way.
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