In May 2019,  public administration representatives joined a workshop to discuss how we evaluate electronic processes and measure the performance of their services according to the DESI indicators and how important cooperation is in order to improve their results.

κ. Ν. Μιχαλόπουλος, Προϊστάμενος Γεν. Δ/νσης Δημοσίων Οργανώσεων Mr. N. Michalopoulos, 
Director General Public Organisations
κα. Ε. Σιμάτου, Προϊσταμένη Τμ. ΔιαδικασιώνMrs. Ε. Simatou,
Head of Procedures Unit

We designed the workshop

  • to show our partners how we work so they can comprehend the difficulty of measurements

  • to communicate our results and show the way to improvement

  • to commit to further cooperation

  • to create a communication network

  • to gather information and improve our knowledge
κ. Χ. Κοκκάλας, Προϊστάμενος Τμ. Καινοτομίας & Βέλτιστων Πρακτικών Mr. C. Kokkalas,  Head of Innovation &
Best Practices Unit
κα. Χ. Χαζάκη, Τμ. Καινοτομίας & Βέλτιστων ΠρακτικώνMrs. C. Chazaki,
Innovation & Best Practices Unit 

How we prepared the workshop

  • We used digital tools as a key method of work and communication between stakeholders: 
    We collected data on a special platform.
  • Transparency, open communication, participation of all:
    We processed and analyzed data with transparency and in collaboration with our partners from public sector organisations.
  • Collaboration, teamwork and networking:
    In the workshop we presented and analyzed the results. The community of executives discussed challenges and….
  • New methods of diagnosing needs, solving problems and finding solutions with user experience as a key tool:
    Through specially designed group activity the representatives had the opportunity to diagnose their needs so they can understand what is needed to improve their results.
    κα. Β. Πιλάλη, Τμ. Καινοτομίας & Βέλτιστων Πρακτικών Mrs. V. Pilali,
    Innovation & Best Practices Unit
    κα. Φ. Γιάνναρου, Τμ. Καινοτομίας & Βέλτιστων ΠρακτικώνMrs. F. Giannarou,
    Innovation & Best Practices Unit

    “We need new information systems, interoperability, resources and knowledge……”


    It’s a real experiment: what we learned from the workshop

    Representatives from a wide range of public sector organisations contributed to the emergence of needs for personal skills and the application of specific methodologies and tools in the way they work, like the development of digital thinking, the application of systems thinking approach where the citizen is part of the provision of public services as a co-producer or co-creator, process management by senior executives, the development of innovation skills for continuous improvement.

    “Emphasis on the development of strong units rather than heroic units”

    After the Workshop,  Innovation and Best Practices Unit analysed the information gathered and with the new data,  we continue to process DESI indicators, aiming to deliver the first reports on the level of e-government based on DESI indicators.

    The need for innovation skills which were identified, are now a valuable input for the design of a new community support workshop.

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